Autonomous IT

In this episode of Automate IT, Jeremy Maldonado dives into the world of data-driven endpoint management, breaking down what it means to go “beyond the spreadsheets.” He explores how visibility, intelligent reporting, asset intelligence, and risk scoring can transform how IT teams manage and secure their environments.
Drawing from his own journey into the IT space, Jeremy unpacks practical strategies for improving compliance, prioritizing threats, and empowering IT teams to play offense, not just defense. Whether you're an IT pro or just endpoint-curious, this episode will give you fresh perspective on managing smarter, not harder.
This episode originally aired May 1, 2025.

In this episode of Automox Insiders, Maddie Regis welcomes back Charles Coaxum, SVP of Customer Experience at Automox, to talk about what really happens after the deal is signed. Charles shares a quick look at his career journey from frontline support to customer experience leadership, and explains why the moments that shape great leaders often come from the toughest customer conversations.
You will also get a first look at Charles’s upcoming podcast on the Automox network, where he plans to bring honest, practical stories from the post sale world without the extra polish. Then Maddie puts Charles through a customer experience themed would you rather game, covering big company wide issues versus lots of small problems, leading with smooth operations versus always jumping in to help, and choosing steady improvements versus bold changes.
If you are curious about how trust, accountability, and listening drive better outcomes for customers and teams, this episode is for you.

What if the IT industry stopped pretending everything is “fine”?
In this Autonomous IT live show, Automox CEO Justin Talerico shares candid perspectives on the real state of IT as the industry heads into 2026 — where things are breaking down, why burnout is becoming an operational risk, and what actually needs to change.
Topics include:
-- Why many IT careers begin with curiosity and stall under constant operational pressure
-- The operational risk created by manual work and hero-based infrastructure
-- Why automation initiatives fail and why the root cause is rarely the tooling
-- How IT leaders can rebuild trust in automation and autonomy
-- What IT leaders will look back on and question about endpoint management in 2025
The discussion concludes with a rapid-fire game:
AI vs Human vs Hybrid, deciding where IT work belongs in 2026.
This is not a product pitch.
It is not a trend report.
It is an honest conversation about how IT actually works today and how it needs to evolve.

In this episode of Hands-On IT, host Landon Miles is joined by Automox Security Engineer Henry Smith for a deep dive into prompt engineering and how it’s transforming the way IT and security teams work with AI.
From crafting high-quality prompts to auditing and hardening code using large language models like Claude and ChatGPT, Landon and Henry share real-world insights, practical strategies, and lessons learned from implementing AI in secure development workflows.
They also explore:
Why context is king when prompting AI
Security implications of AI-generated code
Tips for optimizing token usage and context windows
How Automox engineers are experimenting safely with AI
Whether you're a developer, security professional, or IT leader, this episode offers actionable advice and forward-thinking perspectives on integrating AI into your workflow.
This episode originally aired July 29, 2025.

Public Key Infrastructure (PKI) underpins nearly every secure interaction in modern IT, but it's also one of the most misunderstood and overlooked foundations of security.
In this episode of Secure IT, host Jason Kikta is joined by Mark Cooper, CEO and founder of PKI Solutions, to unpack why PKI is so critical to identity, authentication, and trust, and what happens when it fails.
They explore how certificates enable passwordless authentication, secure TLS connections, IoT devices, endpoints, and enterprise systems, while also examining why misconfigured or poorly monitored PKI environments often become an attacker's fastest path to privilege escalation. From certificate expirations and operational outages to real-world breach scenarios and pen test failures, this conversation maps the full PKI risk spectrum.
Jason and Mark also challenge a common assumption in cybersecurity: that recovery equals resilience. Instead, they argue that true resilience means staying secure and operational, even during misconfiguration, failure, or attack.
Whether you're new to PKI or responsible for running it, this episode will change how you think about identity infrastructure, resilience, and trust.
Topics covered:

- What PKI is and why most organizations already depend on it
- Certificates, passwordless authentication, and digital identity
- How PKI misconfigurations enable high-impact attacks
- Why recovery is the weakest form of resilience
- The hidden operational and security risks of foundational systems