Autonomous IT

What if your IT team could troubleshoot and remediate endpoint issues without ever leaving their service desk? In this episode, Steph Rizzuto and Katherine Chipdey break down the new Automox + Zendesk integration. 
They cover what it does, why it matters, and how it's designed to cut meantime to remediation for IT teams. The integration surfaces real-time endpoint data directly inside Zendesk tickets. It also gives admins one-click actions like device restarts, patch deployment, and policy execution. Beyond reactive fixes, it flags automation gaps so fewer tickets get created in the first place. Plus, hear how the Splashtop remote desktop integration ties it all together when hands-on troubleshooting is needed. Whether you're running a lean IT team or managing thousands of endpoints, this one's worth a listen.

In this episode of Automox Insiders, host Maddie Regis chats with Adam Whitman, Manager of Solutions Engineering at Automox, about all things IT spring cleaning. From patch management and software audits to business continuity planning and endpoint hygiene, Adam shares practical, real-world tips for tidying up your tech stack and staying ahead of IT clutter. 
Along the way, he reflects on his career journey from marketing to IT leadership and reveals some personal spring cleaning confessions. Tune in for expert advice and a fresh perspective to help you refresh your IT environment this season.
This podcast originally aired April 24, 2025

A routine support ticket reveals a deeper truth about patch management. Your patching tool says "done," but your vulnerability scanner disagrees – so who's right? In this episode, Automox SVP of Customer Experience Charles Coaxum walks through a real customer case. Dozens of machines showed as patched in the dashboard but were flagged as vulnerable by the scanner. The culprit wasn't a bug or misconfiguration. It was the often-overlooked gap between patch execution and patch completion. Learn why pending reboots create silent compliance gaps. Discover how to identify endpoints stuck in limbo. And see how automation turns hours of manual investigation into a minutes-long fix.

March 2026's Patch Tuesday brings no active exploitations, but don't let that fool you. This month, Ryan Braunstein and Henry Smith break down why medium-severity vulnerabilities deserve your full attention.

First up: a Push Message Routing Service memory leak (CVE-2026-24282, CVSS 5.5) that lets attackers scrape session tokens and private keys from heap memory. Then, a pair of GDI bugs (CVE-2026-25181 and CVE-2026-25190) that chain together to defeat ASLR and deliver remote code execution with near-perfect reliability. Henry covers a Windows Accessibility Infrastructure flaw (CVE-2026-24291) hiding in a service most teams never think to harden, plus an SMB authentication bypass (CVE-2026-24294) that echoes EternalBlue and WannaCry.

What you'll learn:
- How attackers chain medium-severity bugs into full compromise paths
- Why the Push Message Routing Service is a target-rich environment for credential theft
- How a two-stage GDI exploit defeats ASLR with near-100% reliability
- Why accessibility services are blind spots on your hardening checklists
- What SMB's history with EternalBlue and WannaCry means for this month's auth bypass

Patch your systems. Audit your service accounts. Don't skip the mediums.

In this episode, Jeremy Maldonado shares his experiences and insights on server management, highlighting the importance of learning from mistakes, the power of automation, and finding balance between Linux and Windows environments. He discusses the challenges and rewards of managing servers, the pivotal role of Ansible in streamlining operations, and the confidence required to maintain a reliable infrastructure. Jeremy encourages listeners to view setbacks as opportunities for growth while reminding us to be kind to ourselves throughout our professional journeys.

This episode originally aired March 6, 2025