Technology-Empowered Growth at Ping An

Demand for insurance, healthcare, and retirement services is surging in China, as the middle class surpasses 400 million and nearly 30% of the population is projected to be over 65 by 2030. At the same time, the insurance sector—worth RMB 5.7 trillion in 2024—is still underpenetrated, with vast growth potential.

In this episode, Ping An Group CFO Rebecca Fu and Chief Scientist Dr. Xiao Jing share how the company is driving insurance’s digital transformation through smart solutions powered by AI and big data. By combining behavioral, health, and financial data into real-time insights, Ping An is redefining customer experience, automating claims, preventing fraud, and equipping 360,000 insurance agents with Gen-AI tools. Discover how Ping An is setting the benchmark for AI in insurance—and defining the future of the industry.

Ping An Group Co-CEO Michael Guo and Chief Scientist Xiao Jing explain Ping An’s competitive edge in financial services technology. By combining a vast goldmine of customer data with world-leading innovations in AI and data analytics, Ping An delivers financial, health, and senior care services at a massive scale, serving 240 million customers in China, providing personalized solutions with remarkable cost efficiency.

AI is reshaping the real economy, unlocking market new opportunities. By 2035, the low-altitude sector alone in China is projected to exceed RMB3.5 trillion—but how do you assess risk in this rapidly evolving sector? At Ping An, our answer is "AI in All." In our latest episode, Ping An Property & Casualty reveals how they are moving beyond fast claims to early warnings of natural disasters, embedding themselves into AI value chains to set the standards for these emerging sectors. Ping An is building a first-mover advantage by accumulating proprietary data and algorithms that competitors cannot replicate. Join Derek Shi of Ping An P&C and Dr. Chen Yuan Xu, Scientist at Ping An Technology, for the full story.

Ping An’s AI-powered “Managed Care” model is addressing a critical imbalance in China's healthcare system: with the best resources concentrated in top-tier public hospitals, many patients are faced with long wait times and significant financial strain. Ping An’s intelligent triage system matches patients to the precise level of medical expertise they need, as well as financial protection. This ecosystem, driven by Ping An’s proprietary AI, offers patients quick-response online consultations and links to offline hospital visits to streamline the medical journey. In this episode, hear how the “doctor-AI-patient” triangle is relieving pressure on doctors and hospitals, offering proactive, “people-centered” care.

As China’s population ages, Ping An is redefining eldercare through its innovative “Insurance + Home-Based Senior Care” model. Powered by AI and large language models, this integrated ecosystem connects doctors, concierges, and smart devices to deliver proactive, personalized care — helping seniors live safely and independently at home. In this episode, hear the real-life story of how Ping An’s technology and 24/7 support saved a client’s life.