Our guest on this episode of Data Driven Finance is Gretchen Rodriguez, Head of Product for Payments at TD Bank. She approaches products with an entrepreneur’s mindset and has designed and launched products in fintech, e-commerce, cybersecurity, and identity & trust. Gretchen spent time as a Senior Product Manager and Product Owner at eBay, serves on a couple of boards, and is a product adviser to Med Fem Wellness. We talk about emerging payments and the ecosystems that support it. Topics covered include:
The way we pay for products and services is changing.
Consumer preferences and practices for online payments
The ideal end game for payments from a consumer’s point of view.
The obstacles still in the way of seamless, superior payment systems.
How we can accomplish the interconnectivity required for improved payment experiences.
The opportunities open banking offers for opening and funding accounts.
Additional benefits of connectivity for business account holders.
The payment enhancements that are being explored today.
A warning for the banks allowing themselves to fall behind.
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26:35
Stephen Fishman and Matt McLarty of Boomi on Unbundling the Enterprise
Our guests on this episode of Data Driven Finance are Stephen Fishman and Matt McLarty, authors of the book “Unbundling the Enterprise – APIs, Optionality, and the Science of Happy Accidents.” Stephen is North America Field CTO at Boomi and a Strategic Advisor at Revenium, while Matt is Boomi’s Chief Technology Officer. There’s a lot in the book about APIs, what they can power, and how they can be leveraged to create the experiences we’ll be experiencing ahead. Topics covered include:
What finance businesses should know about what APIs can do that tech experts already know?
Why companies who leveraged APIs early rapidly became some of the biggest in the world.
Did you know Google Maps never intended to make their API available to third party developers? Hear why they did.
Who are the financial businesses that gave themselves an advantage years ago?
What does it mean to “unbundle the enterprise”?
How are financial institutions doing in terms of awareness and adoption of API opportunities?
What is capability capitalization?
Why it’s better for finserv companies to go on offense with optionality than to engage in “reluctant compliance” with regulations.
The three methodologies financial businesses need for an effective API strategy.
The value in data being non-fungible, non-rivalrous, and experience-dependent.
What are the risks of this kind of API-driven digital transformation?
Helpful Links
Stephen Fiscman
Matt McLarty
Unbundling the Enterprise book
Boomi
Yodlee
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34:36
Steve Szpytek of Axos Bank on Consumer Product Development
Our guest on this episode of Data Driven Finance is Steve Szpytek, SVP and Head of Consumer Product Development at Axos Bank. Axos Bank is a diversified technology-driven financial services company with a well-balanced portfolio of verticals within the bank. Topics discussed include:
How technology is moving so fast, there’s always a new product out there to help you service or enhance your platform that needs to be vetted.
Balancing what’s available vs. what really going to move the need for customers.
The importance of mobile and why 70-75% of Axos Bank’s customers interact with the bank on the mobile app.
How connecting accounts provides a better, fuller picture of the customer than the traditional small deposit verification method.
The enormous advantages of account linking for personalization and more targeted customer offers.
The four pillars that comprise Axos Bank’s strategy: customer/user experience, tracking, training, and communication.
The move toward better, easier, faster, simpler loan applications and processing.
The vital nature of transparency for trust building.
What’s most on the minds these days of those tasked with creating financial customer products.
Are physical banks on their way out?
Some Helpful Links
Steve Szpytek on LinkedIn
Axos Bank
Envestnet Yodlee
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24:19
Kat Cloud of Yodlee on CFPB 1033 Rule Compliance
Our guest on this episode of Data Driven Finance is Kat Cloud, Principal Director of Open Banking Compliance at Yodlee. Kat is also a Board member at the Financial Data Exchange, and prior to her time at Yodlee was head of UK Public Policy for Plaid. We discuss open banking compliance, specifically touching on the new CFPB 1033 rule, which is important for all financial institutions to be aware of. Topics covered include:
What is open banking? How does it differ from how financial institutions operate today?
What has to happen for open banking to reach its full promise?
API as the “plumbing” behind financial data connections.
What is the CFPB 1033 rule?
What kind of data is and isn’t included under the CFPB 1033 rule.
What happens if banks don’t meet the CFPB 1033 rule deadlines?
What all this means for innovation in finserv and fintech.
How are banks responding to both the rule and its timeline?
How are all these stakeholders going to achieve true standardization?
What does a new administration mean for the CFPB 1033 rule?
Helpful Links
CFPB website
Open Banking with Yodlee
FDX (Financial Data Exchange)
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24:10
Larry Rosenberger of FICO on Analytics for Decision-Making
Our guest this episode is Larry Rosenberger, Research Fellow at FICO and formerly CEO and VP of R&D at FICO. The views Larry expresses in this episode are his and not necessarily those of FICO. He’s also an advisor and serves on multiple Boards of Directors for early-stage startups. Larry came out of MIT and the UC Berkeley College of Engineering. We talk about predictive and behavior analytics for decision-making, covering such topics as:
How the FICO Score got started.
What FICO brings to the financial system beyond the score.
What is the Champion/Challengers approach to analytics with a learning element attached?
The 3-step method for evaluating where you stand in your career.
An overview of predictive analytics.
The evolution from predictive only analytics to prescriptive analytics.
The four pillars of behavior analytics.
Creating conversations that actually work.
Some helpful links:
Fico.com
Larry Rosenberger on LinkedIn
Envestnet Yodlee
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29:40
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