The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers ...
Minor Hotels' Chief Commercial Officer on Automating 2 Million Daily Rate Changes
How can a hotel chain leverage cutting-edge technology to redefine revenue management and enhance guest experience? In this episode, Fernando Vives, Chief Commercial Officer at Minor Hotels, reveals the transformative strategies that are setting his organization apart in the competitive hospitality landscape.Key Takeaways:Discover how Minor Hotels utilizes a proprietary forecasting system to automate pricing and optimize revenue management across over 400 properties in Europe and the Americas.Learn about the strategic partnership with Duetto that has enabled Minor Hotels to implement dynamic pricing and open pricing models, allowing for unprecedented flexibility and responsiveness to market demand.Understand the importance of a customer-centric approach in hospitality, and how technology can augment human capabilities to enhance guest satisfaction and operational efficiency.
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32:40
Schulte's VP of Ops Strategy on The Future of Digital Tipping in Hotels
What if embracing digital transformation could unlock new revenue streams for your hotel? In this episode, Jason Jackson, Vice President of Operational Strategy and Integration at Schulte Hospitality, reveals how innovative technology is reshaping the hospitality landscape.Key Takeaways:Discover the impact of digital tipping software on employee satisfaction and guest experience, with over $120,000 in tips distributed in just seven months.Learn about the critical role of business intelligence tools like ProfitSword and Hotel Effectiveness in optimizing labor management and financial performance across a diverse portfolio of nearly 200 hotels.Understand the importance of adaptability and engagement in the hospitality industry, and how these traits can drive success in an ever-evolving market.
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24:55
Lark Hotels' SVP of Operations on Scaling a $1B Boutique Management Company
How can technology enhance the human touch in hospitality without losing the essence of personal connection? In this episode, Scot Hopps, Senior Vice President of Operations at Lark Hotels, reveals the delicate balance between leveraging technology and maintaining genuine guest interactions.Key Takeaways:Discover how Lark Hotels is revolutionizing the guest experience by integrating technology that enhances service without replacing the human element.Learn about the critical role of an effective accounting system, specifically HIA (Hotel Investor Apps), in driving operational success and improving financial reporting.Understand the strategic decision-making process behind migrating to a new property management system (PMS) and how it empowers staff to deliver exceptional service.
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31:19
Time Hotels' COO on Building Flexible Tech Stacks for Rapid Growth
How can technology enhance genuine human connection in hospitality? In this episode, William Costley, COO of Time Hotels, reveals how the right tech stack can empower teams to deliver exceptional guest experiences while maintaining a strong service culture.Key Takeaways:Discover the critical role of a Property Management System (PMS) in integrating various hotel operations and enhancing guest interactions.Learn about Time Hotels' innovative approach to expanding their brand portfolio, including the launch of lifestyle brands focused on sustainability and wellness.Understand the importance of a robust Request for Proposal (RFP) process in selecting a revenue management system that aligns with your hotel's unique needs and operational scale.
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28:36
Mews CEO on Lessons from Building a Hotel Tech Unicorn
Is your hotel technology stuck in the past? In this episode, Matthijs Welle, founder and CEO of Mews, reveals how innovative property management systems can revolutionize the guest experience and streamline operations.Key Takeaways:Discover how Mews is breaking down barriers between hoteliers and guests to create personalized experiences that enhance customer satisfaction.Learn about the pivotal role of tokenized payments and open APIs in modernizing hotel operations and driving revenue growth.Understand the importance of leveraging AI to transform guest data into actionable insights, enabling hoteliers to deliver tailored experiences that keep guests coming back.
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29:56
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The HotelTechInsider podcast interviews the top leaders at the convergence of hotels, travel and technology. Guests include founders, executives, top hoteliers and industry organization leadership. Find all of the episodes at hoteltechreport.com